Introducing our Super Mario Bouncy Castle! Inspired by the vibrant world of Nintendo's Super Mario, this inflatable is perfect for fans of all ages. Featuring iconic characters and elements like Mario, power-ups, question blocks, and pipes, this bouncy castle comes with a slide for added fun. At BounceHQ, we bring the adventure right to your party or event. Book now and let the fun begin!
Size: 7.0m L x 3.95m H x 4.0m W
• $380 for a half day (4 hours), or $500 for a full day (up to 5pm on the booking day). Price includes delivery, set up/pack up.
• Free delivery within 25km radius from Palmerston - additional travel fees will be applied outside of the 25km radius.
Super Mario Bro's
Cancellation Policy for Jumping Castle Hire
Introduction
Hiring a jumping castle can add a lot of fun and excitement to any event. However, we understand that sometimes plans change. This document outlines our cancellation policy to ensure clarity and fairness for all parties involved.
Standard Cancellation Policy
• If you cancel your booking 1 day (48 hours) or more before the event date, you will receive a full refund of any payments made.
• Cancellations made 24 hours before the event will incur a 50% cancellation fee. This fee is to cover the loss of potential bookings.
• If you cancel your booking less than 24 hours before the event, no refund will be provided. This is due to the difficulty of rebooking the castle on short notice.
Weather-Related Cancellations
If weather conditions are deemed unsafe for the use of the jumping castle (e.g., heavy rain, strong winds), we offer the following options:
• You can reschedule your booking to another available date without any additional charges.
• If weather conditions are deemed unsafe during the hired period and the jumping castle needs to be deflated more than halfway through the hired period, no refund will be provided. However, if it needs to be deflated in the first half of the booking, a 50% refund will be provided.
• Additionally, if wind speeds exceed 20km/h at any time during the event, the jumping castle will need to be deflated for safety reasons. This is to ensure the safety of all participants and to prevent any potential accidents or injuries.
How to Cancel
To cancel your booking, please contact our customer service team via phone or email. Be sure to provide your booking reference number and the reason for cancellation. Our team will process your request and confirm the cancellation.Contact Information
For any queries or further assistance, you can reach us at:
• Phone: 0438 264 727
• Email: bouncehqnt@gmail.com
We appreciate your understanding and cooperation regarding our cancellation policy. Our goal is to provide the best service while ensuring fairness to both our customers and our business.Definition of Adverse Weather
Adverse weather conditions include, but are not limited to:
- Heavy rain
- Strong winds (exceeding 24km/ph)
- Thunderstorms
- Lightning
Pre-Event Planning
Before the event, the following steps should be taken to prepare for potential adverse weather:
- Check weather forecasts (BOM) daily leading up to the event, morning of event and every 30 minutes during the hired period. Complete weather log form.
- Identify a suitable indoor alternative or backup plan in case of adverse weather.
- Ensure all customers are informed about the adverse weather procedure.
During the Event
If adverse weather conditions occur during the event, the following steps must be taken. *Please note, a staff member will contact you via the phone number provided. The customer will also be notified if weather is 50km radius from the address, and that if it reaches 30km radius from address, the event to be cancelled*:
- Immediately cease use of the jumping castle.
- Evacuate all participants from the jumping castle and move them to a safe location.
- Deflate and secure the jumping castle to prevent damage or injury.
Post-Event Procedures
Once the adverse weather has subsided, the following steps should be taken:
- Inspect the jumping castle for any damage before re-inflating it.
- Ensure the ground surface is not slippery and that conditions are safe for continued use.
- If the jumping castle cannot be safely used, consider alternative activities or entertainment options.
Refund and Rescheduling Policy
In the event that the jumping castle cannot be used due to adverse weather, the following options are available:
- You can reschedule your booking to another available date without any additional charges.
- If weather conditions are deemed unsafe during the hired period and the jumping castle needs to be deflated more than halfway through the hired period, no refund will be provided. However, if it needs to be deflated in the first half of the booking, a 50% refund will be provided.
- Additionally, if wind speeds exceed 20km/h at any time during the event, the jumping castle will need to be deflated for safety reasons. This is to ensure the safety of all participants and to prevent any potential accidents or injuries.
Contact Information
For any questions or concerns regarding the adverse weather procedure, please contact management.